Job Description
Join Nashville's premier tech hub as a Senior Help Desk Support Specialist at NashTech Solutions. We're seeking elite professionals to deliver exceptional technical support to our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in Music City's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for complex hardware/software issues across Windows/macOS environments
- Manage remote support sessions using industry-standard tools (TeamViewer, SCCM)
- Develop and maintain detailed documentation for troubleshooting procedures
- Collaborate with network and security teams to resolve infrastructure incidents
- Mentor junior support staff and implement knowledge-sharing initiatives
- Conduct system audits and proactively identify improvement opportunities
Qualifications
- 5+ years in enterprise-level help desk support with advanced troubleshooting credentials
- Expertise in Active Directory, Azure AD, and enterprise mobile device management
- CompTIA Security+ or equivalent cybersecurity certification required
- Experience with ITIL framework and service desk management systems
- Strong scripting skills (PowerShell/Bash) for automation
- Proven ability to manage high-pressure incidents with SLA compliance