Job Description
Join our dynamic team at Omaha Tech Solutions as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals to provide essential technical support to our growing client base. This accelerated training program combines hands-on experience with industry certifications, equipping you with the skills to troubleshoot hardware/software issues, manage network systems, and deliver exceptional customer service. No prior experience required—just a passion for technology and a commitment to excellence. Enjoy competitive pay, comprehensive benefits, and a clear career growth path within Omaha's thriving tech sector. Apply today and become part of Nebraska's premier IT support provider!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cybersecurity awareness training initiatives
- Support network administration tasks including VLAN management
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional client site visits
- Ability to lift 25 lbs for equipment handling
- US citizenship or permanent residency required