Job Description
Join TechNova Solutions as a Senior Help Desk Support Specialist in Newark, NJ and elevate your career with competitive compensation and growth opportunities. We're seeking a technically adept professional to deliver exceptional IT support to our enterprise clients in a dynamic, fast-paced environment. Enjoy comprehensive benefits, flexible work arrangements, and the chance to work with cutting-edge technologies while making a tangible impact on business operations.
Responsibilities
- Provide Tier 2-3 technical support for complex hardware/software issues across Windows/macOS environments
- Diagnose and resolve network connectivity, VPN, and system performance challenges
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Document solutions in ticketing systems and create knowledge base articles
- Collaborate with cybersecurity teams on incident response and vulnerability patching
- Train end-users on new technologies and security best practices
Qualifications
- 5+ years in enterprise-level help desk support with advanced troubleshooting experience
- CompTIA Security+ and Microsoft Azure certifications required
- Expertise in SCCM, Intune, and remote desktop administration
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills with ability to translate technical concepts for non-technical audiences