Job Description
Join TechNova Solutions' elite IT support team in Jersey City and elevate your career with our industry-leading compensation package. We're seeking a passionate Senior Help Desk Support Specialist to deliver exceptional technical assistance to Fortune 500 clients. Enjoy modern office perks, comprehensive benefits, and growth opportunities in a dynamic tech environment.
Responsibilities
- Resolve complex hardware/software issues across Windows/macOS environments with 95% first-contact resolution
- Manage ticket systems (ServiceNow/Jira) and provide advanced remote support via VPN
- Implement cybersecurity protocols and conduct vulnerability assessments
- Train users on new technologies and document SOPs
- Collaborate with network engineers on infrastructure projects
- Monitor system performance and proactively address potential outages
Qualifications
- 5+ years enterprise-level help desk experience with proven escalation management
- Expertise in Active Directory, SCCM, and Microsoft 365 administration
- CompTIA A+/Network+ or equivalent certifications required
- Strong scripting skills (PowerShell/Bash) for automation
- Exceptional troubleshooting skills with complex networking issues
- Experience with ITIL v4 processes
- Bachelor's degree in IT or related field preferred