Job Description
Join our dynamic team and start your IT career tomorrow! Omaha Tech Solutions is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This is your opportunity to make an immediate impact while advancing your skills in a collaborative, fast-paced environment. We offer competitive compensation, comprehensive benefits, and clear pathways for career growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Resolve customer tickets via phone, email, and remote desktop tools
- Install, configure, and troubleshoot Windows/macOS systems
- Document support cases in ITSM software (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct user training on cybersecurity best practices
- Assist with asset management and inventory tracking
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1-2 years in IT support or help desk role
- Proficiency with Microsoft Office 365 and Active Directory
- CompTIA A+ or equivalent certification (or willing to obtain)
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional weekends