Job Description
Join our award-winning IT team in sunny Scottsdale, AZ! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our service desk, you'll troubleshoot hardware/software issues, optimize system performance, and drive user satisfaction across diverse industries. We offer competitive benefits, professional development stipends, and a modern collaborative workspace in the heart of Scottsdale's innovation district.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments, network connectivity, and cloud applications
- Manage ticket lifecycle through JIRA with SLA adherence and proactive communication
- Deploy and maintain IT assets including laptops, peripherals, and mobile devices
- Create and update technical documentation, SOPs, and knowledge base articles
- Collaborate with network and security teams on incident response and vulnerability patches
- Provide remote and on-site support for 150+ end-users across 3 locations
Qualifications
- 3+ years of enterprise-level help desk support experience with ticketing systems
- Expertise in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- CompTIA A+/Network+ or equivalent technical certifications required
- Proven ability to de-escalate technical issues and maintain user empathy
- Experience with ITIL v4 processes and service management best practices
- Proficiency in PowerShell scripting for automation tasks
- Strong written/verbal communication skills with cross-functional teams