Job Description
Join TechSolutions Inc.'s dynamic IT support team as a Remote-Friendly Help Desk Specialist in Jacksonville, FL! We're seeking tech-savvy professionals to provide exceptional customer service and technical resolution to our clients. Enjoy the flexibility of remote work while making a tangible impact in a growing tech hub. Our competitive compensation package includes health benefits, professional development stipends, and quarterly team meetups in Jacksonville.
At TechSolutions, we believe in work-life harmony and invest in our people. This hybrid role (3 days remote/2 days in-office) offers the perfect balance for focused problem-solving and collaborative innovation. You'll be part of a nationally recognized service provider supporting Fortune 500 clients with cutting-edge IT infrastructure.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document all support cases in CRM system with detailed resolution steps
- Conduct user training on cybersecurity best practices and new software
- Collaborate with Tier 2 engineers for complex network and system issues
- Monitor ticket queues to maintain SLA compliance and customer satisfaction
- Proactively identify system vulnerabilities and recommend improvements
Qualifications
- 3+ years in IT help desk or technical support role
- CompTIA A+ or Microsoft 365 certification required
- Proficient in Windows OS, Active Directory, and cloud platforms (Azure/O365)
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Valid Florida driver's license for occasional on-site visits