Job Description
Join TechSolutions Inc., Denver's leading tech innovator, as a Senior Help Desk Support Specialist. We're seeking a customer-focused expert to deliver exceptional technical support to our growing enterprise clients. This high-impact role combines cutting-edge technology with premium compensation in a collaborative, fast-paced environment. Enjoy competitive benefits, career advancement opportunities, and the chance to solve complex challenges while supporting Fortune 500 partners. If you're passionate about technology and thrive in dynamic settings, apply today to elevate your career in Denver's thriving tech scene!
Responsibilities
- Provide Tier 2-3 technical support for enterprise hardware/software systems
- Diagnose and resolve complex network, security, and application issues
- Train end-users on new technologies and best practices
- Document support cases and maintain knowledge base articles
- Collaborate with IT teams on infrastructure improvements
- Implement proactive monitoring solutions to prevent downtime
- Manage vendor relationships and escalations
Qualifications
- 3+ years enterprise-level help desk support experience
- Advanced certifications (CompTIA A+/Network+, Microsoft 365)
- Expertise in Windows/macOS, Active Directory, and cloud services
- Strong scripting skills (PowerShell/Bash)
- Exceptional troubleshooting and communication abilities
- Familiarity with ITIL processes and ServiceNow
- Bachelor's degree in Computer Science or related field