Job Description
Join our dynamic IT team at NexusTech Solutions, a Minneapolis-based innovator in enterprise technology solutions. We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our 500+ employees. This hybrid role offers the flexibility to work 3 days remotely while collaborating in our modern downtown Minneapolis office. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, email, and ticketing systems
- Diagnose and resolve complex Windows/macOS, Office 365, and cloud application problems
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations, peripherals, and mobile devices
- Create and maintain technical documentation, SOPs, and troubleshooting guides
- Collaborate with network and security teams on system upgrades and patches
- Mentor junior support staff and conduct end-user training sessions
Qualifications
- 3+ years of progressive IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required (or equivalent experience)
- Expert knowledge of Active Directory, SCCM, and Intune management
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Ability to lift 30 lbs and work occasional off-hours for system maintenance