Job Description
Join our award-winning IT team at GlobalTech Innovations and elevate your career in a high-paying Help Desk Support role in Newark, NJ. We offer competitive compensation, comprehensive benefits, and a dynamic work environment focused on innovation and growth. As a Senior Help Desk Specialist, you'll be the backbone of our technical operations, delivering exceptional support to enterprise clients while advancing your skills in cutting-edge technologies. Apply today to secure your position in one of New Jersey's most sought-after tech roles!
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users across diverse platforms
- Diagnose and resolve complex hardware/software issues including network connectivity, security protocols, and cloud applications
- Implement and maintain ITSM processes using ServiceNow/Jira for ticket management and SLA adherence
- Train junior staff on troubleshooting methodologies and customer service excellence
- Collaborate with cybersecurity teams on incident response and vulnerability remediation
- Document technical procedures and create knowledge base articles for continuous improvement
Qualifications
- 3+ years of enterprise-level help desk support with Windows/Active Directory expertise
- CompTIA Network+/Security+ or equivalent certifications required
- Proficiency in remote desktop tools (TeamViewer, AnyConnect) and ticketing systems
- Strong analytical skills for root cause analysis of complex technical issues
- Excellent written/verbal communication with ability to translate technical concepts for non-technical stakeholders
- Experience with VoIP systems, VPN configurations, and Microsoft 365 administration
- Proven track record of exceeding customer satisfaction metrics (CSAT >95%)