Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Philadelphia! We're offering a competitive $3,000 sign-on bonus for qualified candidates who start before December 31st. As the first point of contact for technical issues, you'll empower our employees with seamless IT solutions while advancing your career in a dynamic environment. Enjoy comprehensive benefits, professional development opportunities, and a collaborative culture that values innovation.
Why TechSolutions Inc.?
Certified Great Place to Work with 98% employee retention rate. We offer flexible work arrangements, quarterly team-building events, and tuition reimbursement for IT certifications.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 200+ employees across 5 locations
- Diagnose and resolve hardware/software issues including Windows 11, Microsoft 365, and Cisco networking
- Manage service desk tickets using ServiceNow with <95% SLA compliance
- Deploy and maintain IT assets including laptops, peripherals, and mobile devices
- Document procedures and create knowledge base articles for recurring issues
- Collaborate with network and security teams on escalated incidents
- Train users on new technologies and security best practices
Qualifications
- 2+ years of enterprise help desk experience with ticketing systems
- CompTIA A+ or equivalent certification required
- Expert knowledge of Active Directory, Group Policy, and endpoint security
- Experience with remote support tools (TeamViewer, AnyDesk, or ConnectWise)
- Strong troubleshooting skills for hardware failures and software conflicts
- Excellent written/verbal communication with customer service focus
- Ability to prioritize tasks in fast-paced environment
- Bachelor's degree in IT or related field preferred