Job Description
Join our award-winning IT team as a Trainee and kickstart your career in technology! At TechSolutions Pro, we're committed to nurturing talent through hands-on training and mentorship. This immersive program combines classroom learning with real-world experience in network administration, system troubleshooting, and cybersecurity fundamentals. Perfect for recent graduates or career changers passionate about technology, our 6-month intensive training covers Windows/Linux environments, cloud services, and ITIL best practices. Enjoy competitive benefits, professional development stipends, and a clear path to becoming a certified IT Support Specialist. Work alongside industry experts in our state-of-the-art Baton Rouge facility and gain the skills to thrive in today's digital landscape.
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Install, configure, and maintain network infrastructure components
- Provide Tier 1 support via phone, chat, and ticketing systems
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex system deployments
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Pass background check and drug screening