Job Description
Join our award-winning IT team in Greensboro, NC as a Senior Help Desk Specialist. We're seeking a tech-savvy professional to deliver exceptional user support while advancing your career in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a company that values innovation and employee development.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across multiple locations
- Diagnose and resolve complex hardware/software issues including Windows OS, networking, and cloud applications
- Document all incidents and solutions in ServiceNow with meticulous detail
- Collaborate with network and security teams on escalated issues
- Develop and maintain user training materials for new technologies
- Implement proactive monitoring to prevent system outages
- Mentor junior support staff and contribute to process improvement
Qualifications
- 5+ years of enterprise-level help desk support experience
- Expert knowledge of Windows 10/11, Active Directory, and Microsoft 365
- CompTIA Network+ or Security+ certification required
- Strong scripting skills (PowerShell/Bash) for automation
- Proven experience with ticketing systems (ServiceNow preferred)
- Excellent written and verbal communication skills
- Bachelor's degree in IT or related field preferred