Job Description
Join our elite IT support team at TechCore Solutions, where we empower innovation through seamless technical assistance. We're seeking a Senior Help Desk Specialist to deliver premium support to Fortune 500 clients in San Francisco's vibrant tech hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a cutting-edge environment.
Responsibilities
- Provide Tier 3 support for complex enterprise systems including cloud infrastructure and cybersecurity protocols
- Lead incident resolution for critical outages with SLA-driven response times
- Develop and maintain automation scripts for common support workflows
- Collaborate with engineering teams to implement system improvements
- Mentor junior technicians through knowledge-sharing sessions
- Document technical procedures and create user training materials
Qualifications
- 5+ years of enterprise-level IT support experience with cloud platforms (AWS/Azure)
- Advanced certifications: CompTIA AITPro, CCNA, or ITILv4
- Expertise in Windows Server administration and Active Directory
- Proficiency in scripting languages (Python/PowerShell)
- Experience with ITSM tools like ServiceNow or Jira
- Strong analytical skills for complex troubleshooting scenarios