Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment to ensure your success. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Perfect for recent graduates or career changers passionate about technology. Enjoy a collaborative environment with mentorship from industry experts and opportunities for professional growth. Equipment provided includes laptop, toolkit, and training resources. Apply today to begin your journey in IT support!
Responsibilities
- Diagnose and resolve hardware/software issues across company systems
- Install, configure, and maintain network infrastructure components
- Provide frontline technical support to employees via ticket system and phone
- Document technical procedures and maintain knowledge base articles
- Assist in security audits and implement best practices
- Collaborate with senior technicians on complex system upgrades
- Participate in regular training sessions to expand technical skills
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies
- Valid driver's license (occasional site visits required)