Job Description
Join our dynamic team as a Part-Time IT Support Trainee and launch your career in technology! We're seeking passionate individuals eager to gain hands-on experience in a fast-paced environment. This role offers unparalleled mentorship and real-world exposure to enterprise systems, preparing you for a full-fledged IT career. Enjoy flexible scheduling while building critical technical skills in a supportive atmosphere.
Our comprehensive training program covers desktop support, network diagnostics, and customer service excellence. You'll work alongside seasoned professionals while troubleshooting hardware/software issues and implementing security protocols. This is your gateway to becoming a sought-after IT professional in Tampa's thriving tech scene.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve user-reported issues via remote and onsite assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Assist with cybersecurity awareness initiatives and policy enforcement
- Participate in cross-departmental tech training sessions
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license and reliable transportation for onsite support