Job Description
Join our elite IT support team at TechSolutions Inc. and become the go-to technical hero for our clients in Stockton, CA. We're seeking a Senior Help Desk Specialist to deliver premium technical support while enjoying industry-leading compensation and benefits. This high-impact role combines problem-solving excellence with client satisfaction mastery in a dynamic corporate environment.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across enterprise systems
- Lead incident resolution for VIP clients using ticketing systems like Jira and ServiceNow
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides
- Collaborate with network engineers on infrastructure optimization projects
- Train junior support staff on advanced diagnostic methodologies
- Implement proactive monitoring to prevent system outages
- Document all technical procedures and client interactions
Qualifications
- 5+ years of enterprise-level help desk experience with Windows/macOS/Linux environments
- CompTIA Network+ or CCNA certification required
- Expertise in remote desktop tools (TeamViewer, AnyDesk) and VPN solutions
- Proven success in resolving complex Active Directory and Office 365 issues
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ITIL framework and SLA management
- Excellent communication skills for executive-level client interactions