Job Description
Join our award-winning IT team as a Senior Help Desk Specialist in Honolulu! We're seeking a tech-savvy professional to deliver exceptional support to our Fortune 500 clients in Hawaii's vibrant business hub. Enjoy competitive compensation, premium benefits, and career growth in a company recognized as Hawaii's Top Workplace 2023.
Responsibilities
- Resolve complex hardware/software issues across Windows/macOS environments
- Manage enterprise-level ticketing systems with SLA adherence
- Lead cross-departmental IT initiatives and vendor coordination
- Develop user training programs and technical documentation
- Implement proactive monitoring and security protocols
- Mentor junior support staff on advanced troubleshooting techniques
Qualifications
- 5+ years enterprise-level help desk experience
- Expertise in Active Directory, SCCM, and ServiceNow
- CompTIA Security+ or equivalent certification required
- Strong background in network diagnostics (TCP/IP, DNS, VPN)
- Proven ability to handle high-pressure escalations
- Experience with VoIP systems and unified communications