Job Description
Join NexusTech Solutions as a Remote IT Support Trainee and kickstart your career in technology! We're seeking passionate individuals in Indianapolis to provide exceptional remote technical support while growing your skills in a dynamic environment. This fully remote role offers comprehensive training, mentorship, and a clear path to becoming a full-fledged IT Support Specialist. Enjoy flexible work hours, competitive benefits, and the chance to work with cutting-edge technologies—all while making a tangible impact on our clients' digital experiences.
Responsibilities
- Deliver remote technical assistance via phone, chat, and ticketing systems for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and network infrastructure
- Document support cases using ITSM tools (e.g., ServiceNow, Jira) for knowledge base updates
- Collaborate with senior engineers on complex escalations and system deployments
- Conduct remote device diagnostics and security vulnerability assessments
- Participate in cross-functional projects involving cloud services (AWS/Azure) and automation
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and OS fundamentals
- Strong problem-solving abilities with customer service mindset
- Proficiency in remote desktop tools (TeamViewer, AnyConnect) and diagnostic utilities
- Ability to learn quickly and adapt to evolving technologies
- Excellent written/verbal communication skills for remote client interactions
- Self-motivated with reliable home office setup (high-speed internet, quiet workspace)