Job Description
Join our award-winning IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This direct-hire position offers comprehensive training programs, mentorship from industry experts, and a clear path to advancement. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Columbus's thriving tech hub.
Our ideal candidate thrives in dynamic settings and possesses a strong desire to learn. You'll gain hands-on experience with enterprise systems, network infrastructure, and cybersecurity protocols while supporting 500+ users across multiple locations. This is your chance to transform your technical aptitude into a rewarding career with a company that invests in its people.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and mobile devices
- Assist with network monitoring and basic troubleshooting
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in rotational training across IT domains (Helpdesk, Network, Security)
- Contribute to IT asset management and inventory control
- Support internal IT projects and process improvements
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Google IT Support, etc.)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional off-site support
- Excellent written and verbal communication abilities
- Proactive learning attitude with willingness to obtain certifications