Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about troubleshooting, problem-solving, and delivering exceptional user support. This role combines hands-on training with real-world experience in a collaborative environment, perfect for recent graduates or career changers eager to grow in the IT field. Enjoy flexible remote work options while building expertise in system administration, network security, and cloud technologies. Our comprehensive onboarding program ensures you develop industry-relevant skills through mentorship, certifications, and hands-on projects.
Responsibilities
- Provide Tier 1 technical support via remote tools, phone, and email for hardware/software issues
- Diagnose and resolve desktop/laptop problems including OS, applications, and peripheral devices
- Assist with network troubleshooting, security protocols, and system updates
- Create and maintain detailed documentation of incidents, solutions, and knowledge base articles
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Participate in training sessions covering cloud platforms (AWS/Azure) and cybersecurity best practices
- Contribute to IT asset management and inventory control processes
Qualifications
- High school diploma or equivalent; Associate's degree in IT/Cybersecurity preferred
- Basic understanding of networking concepts, operating systems, and security principles
- Strong analytical skills and ability to troubleshoot systematically
- Excellent written and verbal communication abilities
- Self-motivated with eagerness to learn new technologies
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus
- CompTIA A+ or similar certification desired (training provided)