Job Description
Are you ready to launch your career in the dynamic world of Information Technology? Apex Innovations is seeking a highly motivated IT Support Trainee to join our growing team in Austin, TX. As an IT Support Trainee, you will receive world-class mentorship, hands-on technical training, and the opportunity to work with cutting-edge infrastructure.
We are looking for individuals who are eager to learn, possess a natural aptitude for solving problems, and are ready to contribute immediately. If you have a passion for technology and a drive to excel, we want to hear from you.
Why Join Us?
- Comprehensive Training: Structured mentorship program to fast-track your career.
- Modern Environment: Work with the latest hardware and cloud technologies.
- Career Growth: Clear pathways to Senior Support, Network Administration, or SysAdmin roles.
Apply today and start your journey with Apex Innovations!
Responsibilities
- Install, configure, and maintain desktop hardware, software, and peripheral devices for employees.
- Diagnose and resolve hardware, software, and network connectivity issues with a focus on rapid resolution.
- Provide Tier 1 technical support to internal staff via phone, email, and in-person help desk sessions.
- Assist in the deployment and management of local area networks (LAN) and wide area networks (WAN).
- Monitor system performance, perform routine maintenance, and ensure data security compliance.
- Document all technical issues, solutions, and changes in the ticketing system accurately.
- Collaborate with senior IT staff to implement ITIL-based service management practices.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Familiarity with Microsoft Windows operating systems (10/11) and basic knowledge of macOS or Linux is a plus.
- Strong understanding of computer networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues under pressure.
- Outstanding written and verbal communication skills to interact effectively with non-technical staff.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during employment.
- Valid driver's license and willingness to travel between office locations if necessary.