Job Description
Join InnovateTech Solutions as a Remote Help Desk Support Specialist and become the hero of our team! We're seeking a tech-savvy professional to deliver exceptional remote support to our diverse client base. This fully remote position offers the flexibility to work from anywhere while making a tangible impact in Fort Wayne's thriving tech community. You'll be the first point of contact for resolving technical issues, ensuring seamless digital experiences for our partners. If you're passionate about problem-solving and customer satisfaction, this is your chance to grow with an industry leader that values innovation and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support tools
- Manage ticketing systems with SLA adherence and thorough documentation
- Provide onboarding support for new users and system configurations
- Collaborate with Tier 2 engineers for complex technical escalations
- Develop and maintain knowledge base articles for recurring issues
- Conduct system health checks and preventative maintenance
- Train end-users on best practices and security protocols
Qualifications
- 2+ years of technical support experience in a remote environment
- CompTIA A+ or equivalent IT certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional communication skills with customer-centric mindset
- Experience with ServiceNow, Zendesk, or similar ticketing systems
- Strong analytical skills for root cause analysis
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office space