Job Description
Join our innovative team as a Remote Help Desk Support Specialist and become the go-to problem solver for our clients in Milwaukee and beyond. We're seeking a tech-savvy professional with exceptional communication skills to deliver outstanding remote IT support. Enjoy the flexibility of working from home while making a tangible impact on our clients' digital experiences.
At TechSolutions Inc., we prioritize work-life balance and professional growth. You'll receive comprehensive training, cutting-edge tools, and opportunities to advance your IT career in a supportive environment. Our competitive benefits package includes health insurance, retirement plans, and professional development stipends.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity problems across Windows/macOS environments
- Manage user accounts, permissions, and access control systems
- Document all support cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system diagnostics and preventative maintenance
- Train users on new software implementations and security protocols
Qualifications
- 2+ years of experience in remote IT support or help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Relevant associate degree or equivalent technical training