Job Description
Join our award-winning IT team at TechSolutions Inc. as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a dynamic environment. Apply today to become the hero of our daily tech challenges!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems, OS issues, and application errors
- Manage IT service tickets using ServiceNow with SLA compliance
- Assist with onboarding/offboarding processes for new and departing employees
- Document solutions in knowledge base and maintain accurate ticket records
- Collaborate with senior engineers on complex escalations
Qualifications
- 2+ years of experience in help desk or technical support role
- CompTIA A+ or similar certification required
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional weekends