Job Description
Join TechFlow Solutions as a Remote Help Desk Support Specialist and become the hero behind our seamless IT operations! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in Albuquerque's thriving tech community. Why join us? Competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive, innovative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware, software, and network issues
- Diagnose and resolve system malfunctions, including Windows/macOS, Office 365, and cloud applications
- Manage ticketing systems (e.g., ServiceNow, Zendesk) with SLA compliance and documentation
- Collaborate with senior engineers on complex escalations and system improvements
- Deliver user training on cybersecurity best practices and productivity tools
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years in IT help desk or technical support role
- Proficiency with Windows 10/11, macOS, and Active Directory
- Experience with remote support tools (e.g., TeamViewer, AnyConnect)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable internet connection