Job Description
Join TechNexus Solutions' award-winning IT support team and deliver exceptional remote technical assistance to our Seattle-based clients. As a Remote Help Desk Support Specialist, you'll be the first point of contact for troubleshooting hardware, software, and network issues across diverse environments. This 100% remote position offers flexible hours and the opportunity to work with cutting-edge technology while supporting the vibrant Seattle tech community.
Responsibilities
- Resolve Tier 1-2 technical issues via phone, email, and chat for 150+ daily end-users
- Deploy and configure cloud-based solutions including Microsoft 365 and Zoom
- Document incident tickets in ServiceNow with precise resolution details
- Collaborate with senior engineers on complex escalations
- Conduct remote system health checks and preventative maintenance
- Create user training materials for common software applications
Qualifications
- 2+ years of remote help desk experience with ticketing systems
- CompTIA A+ or Microsoft 365 Fundamentals certification required
- Expertise in Windows 10/11, macOS, and mobile device management
- Strong diagnostic skills for network connectivity issues
- Ability to work PST hours (8 AM - 5 PM) with occasional weekend support
- Exceptional communication skills with technical and non-technical stakeholders