Job Description
Join TechSolutions Columbus as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a proficient IT professional. Enjoy a collaborative environment, growth opportunities, and competitive benefits while serving our diverse client base across central Ohio.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior technicians on complex infrastructure projects
- Participate in ongoing training and certification programs
- Deliver exceptional customer service via phone, email, and chat
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of Windows/macOS operating systems
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- CompTIA A+ or similar certification (or willingness to obtain)
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Passion for continuous learning in technology trends