Job Description
Join TechSolutions Inc., a leading IT services provider, as a Remote Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional remote support to our Pittsburgh-based clients. Enjoy flexible work arrangements while making a tangible impact on business operations through your troubleshooting expertise. Our collaborative culture offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technologies.
Why TechSolutions?
- Remote-first work environment with flexible hours
- Comprehensive health, dental, and vision insurance
- Professional development stipend
- 401(k) with company matching
- Collaborative virtual team culture
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and resolutions in our ticketing system
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct remote system setups and configurations for new employees
- Monitor system health and proactively address potential vulnerabilities
- Create and maintain technical documentation and knowledge base articles
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of experience in help desk or technical support roles
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication skills
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- CompTIA A+ or Network+ certification preferred
- Ability to work independently with minimal supervision