Job Description
Join TechSolutions Inc. as a Remote Help Desk Specialist and become the frontline hero of our IT support team! We're seeking a tech-savvy professional to deliver exceptional remote support to our Albuquerque-based clients. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. You'll troubleshoot hardware/software issues, optimize system performance, and elevate user experiences – all while collaborating with a passionate team. If you're ready to solve complex challenges with a customer-first approach, apply today!
Responsibilities
- Provide Tier 1/2 remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets using ITSM tools (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT security best practices
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of remote help desk experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency with Active Directory, VPNs, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication with customer-first mindset
- Familiarity with ITIL processes and ticketing systems
- Ability to work independently with minimal supervision
- Bachelor's degree in IT or related field preferred