Job Description
Join our innovative team as a Remote Help Desk Specialist and become the hero behind our seamless IT operations! We're seeking a tech-savvy problem-solver to deliver exceptional remote support across Columbus, OH. Enjoy flexible work-from-home arrangements while making tangible impact in a dynamic tech environment. Our culture values growth, collaboration, and cutting-edge solutions—where your expertise will be recognized and rewarded.
Responsibilities
- Provide Tier 1-2 remote technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document tickets accurately in ServiceNow while maintaining SLA compliance
- Collaborate with Tier 3 engineers on complex escalations
- Deploy and configure new equipment including laptops and peripherals
- Conduct virtual onboarding/training for new hires on IT systems
- Monitor system alerts and proactively address potential disruptions
Qualifications
- 2+ years of remote help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN, and endpoint management tools
- Exceptional troubleshooting skills with Windows 10/11 and Microsoft 365
- Strong written/verbal communication with customer-first mindset
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently with minimal supervision
- Must reside within 50 miles of Columbus, OH for occasional on-site needs