Job Description
Join TechFlow Solutions as a Remote Help Desk Specialist and become the digital hero for our Portland-based clients! We're seeking a tech-savvy professional to provide exceptional remote IT support while enjoying Portland's vibrant culture from home. This hybrid role combines the flexibility of remote work with occasional in-person collaboration at our downtown Portland office. You'll troubleshoot complex technical issues, implement security protocols, and deliver white-glove service to our growing client base. If you're passionate about solving problems and thrive in a dynamic environment, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware/software issues including OS, network, and cloud applications
- Document tickets using ServiceNow with detailed resolution steps
- Deploy and maintain security patches across enterprise systems
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on escalated incidents
- Monitor system health and proactively address vulnerabilities
Qualifications
- 3+ years of IT help desk experience with remote support focus
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux environments
- Experience with Service Desk tools (ServiceNow preferred)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Relevant degree in IT or related field preferred