Job Description
Are you looking to kickstart your career in Information Technology? Apex Tech Innovations is seeking a dedicated Part-Time IT Support Trainee to join our team in Tampa, FL. This role offers a fantastic opportunity to gain hands-on experience in a fast-paced environment while learning from seasoned professionals.
In this position, you will play a vital role in maintaining our internal infrastructure and supporting our diverse client base. We value curiosity, resilience, and a passion for problem-solving.
Responsibilities
- Troubleshoot Hardware & Software: Assist in diagnosing and resolving end-user issues regarding computers, printers, networks, and operating systems.
- Network Support: Monitor local area networks (LAN) and wide area networks (WAN) to ensure optimal connectivity and performance.
- Technical Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in our ticketing system.
- Asset Management: Help track inventory of IT equipment, including laptops, peripherals, and software licenses.
- User Support: Provide exceptional customer service and guidance to employees regarding software applications and security protocols.
- System Maintenance: Participate in routine system updates, backups, and security patching under supervision.
Qualifications
- Education: Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related technical field.
- Technical Knowledge: Basic understanding of Windows and macOS operating systems, and familiarity with networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: A logical approach to troubleshooting and a desire to learn new technologies.
- Availability: Ability to work a part-time schedule, including some evenings or weekends as needed.