Job Description
Launch your IT career with TechSolutions Inc., a leader in innovative tech solutions! We're seeking a passionate Part-Time IT Support Trainee to join our Tampa team. This hands-on role offers comprehensive training in hardware/software troubleshooting, network diagnostics, and customer service excellence. Perfect for students or career-changers eager to gain real-world experience in a collaborative environment. Enjoy flexible hours, mentorship from senior engineers, and exposure to cutting-edge technologies. No prior experience required—just enthusiasm and a commitment to learning!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person
- Diagnose and resolve hardware/software issues on desktops/laptops
- Assist with OS installations, updates, and security patching
- Document incidents, resolutions, and knowledge base articles
- Support network connectivity and peripheral device troubleshooting
- Collaborate with senior staff on complex technical escalations
- Train end-users on company software and best practices
Qualifications
- High school diploma or equivalent; pursuing IT degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and customer service aptitude
- Ability to work independently and in team environments
- Valid driver's license (for occasional site visits)
- CompTIA A+ or similar certification is a plus
- Flexible availability (20-25 hours/week)
- Proficient with Microsoft Office Suite