Job Description
Join our dynamic team as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT systems and customer service. This hands-on role offers comprehensive training in hardware/software troubleshooting, network diagnostics, and helpdesk operations. Work flexible hours while gaining real-world experience with cutting-edge technology in a supportive environment. Perfect for students or career changers seeking entry-level IT experience with growth potential into full-time roles.
Our St. Petersburg office fosters innovation and collaboration, offering mentorship from senior engineers and exposure to enterprise systems. Enjoy competitive pay, flexible scheduling, and a pathway to becoming a certified IT professional. Apply today to transform your technical aptitude into a rewarding career!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Assist with network diagnostics, printer configurations, and system installations
- Document service tickets accurately in ITSM software (e.g., ServiceNow)
- Train on cybersecurity protocols and data protection best practices
- Collaborate with senior technicians on complex troubleshooting cases
- Conduct routine asset inventory and equipment maintenance checks
- Support office technology setups for new hires and events
Qualifications
- High school diploma or equivalent; pursuing college degree in IT/CIS preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written/verbal communication and customer service abilities
- Ability to work independently and prioritize tasks efficiently
- Valid driver's license and reliable transportation for on-site support
- CompTIA A+ certification or willingness to obtain within 6 months