Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Virginia Beach! We provide all necessary equipment including laptops, headsets, and dual monitors – no need to invest in your own gear. Enjoy competitive benefits, remote flexibility options, and opportunities for professional growth in a dynamic tech environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues on company-provided equipment
- Manage ticketing system with SLA adherence and customer satisfaction focus
- Deploy new equipment and maintain asset inventory documentation
- Collaborate with network/infrastructure teams on escalations
- Create and update technical documentation for internal knowledge base
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows OS, Microsoft 365, and remote tools
- Excellent troubleshooting methodology and communication skills
- Ability to lift 15 lbs for equipment deployment
- Valid Virginia driver's license (for occasional site visits)