Job Description
Join our dynamic IT team as a Part-Time IT Support Trainee in Mesa, AZ! This entry-level role offers hands-on experience in technical support, troubleshooting, and system administration. Perfect for students or career changers eager to build foundational IT skills in a collaborative environment. Enjoy flexible scheduling, mentorship from seasoned professionals, and a pathway to full-time opportunities. If you're passionate about technology and customer service, apply today to kickstart your IT career!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with PC setup, configuration, and maintenance tasks
- Document support tickets and maintain knowledge base articles
- Collaborate with senior technicians on complex problem resolution
- Support end-users via phone, email, and in-person assistance
- Install and update operating systems and business applications
- Conduct routine system backups and security checks
Qualifications
- High school diploma or equivalent; pursuing IT degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to lift 25 lbs for equipment handling
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid Arizona driver's license for occasional site visits