Job Description
Join our dynamic IT team and make an immediate impact as a Help Desk Support Specialist in Lexington, KY! We're seeking a tech-savvy professional to deliver exceptional user support starting tomorrow. This is your chance to join a forward-thinking company offering competitive compensation, growth opportunities, and a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Manage ticketing system and document all support activities
- Install, configure, and troubleshoot Windows/macOS systems
- Collaborate with IT teams on system improvements
- Deliver user training on new technologies
- Maintain accurate asset inventory and documentation
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency with Windows/macOS operating systems
- Strong knowledge of network fundamentals and security protocols
- Excellent troubleshooting and problem-solving skills
- CompTIA A+ or equivalent certification preferred
- Exceptional communication and customer service abilities
- Ability to work independently and in a team environment
- Valid driver's license required for occasional on-site support