Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated individuals with no prior experience for our Help Desk Support team in Colorado Springs. Our comprehensive training program will equip you with essential technical skills while supporting our clients' diverse IT needs. Join a collaborative environment where your problem-solving abilities and customer service focus will thrive. We offer competitive benefits, career growth opportunities, and a supportive culture designed to help you succeed.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve problems with Windows/macOS systems, networking, and peripherals
- Document support tickets and maintain accurate case records in our ticketing system
- Escalate complex issues to senior technicians with detailed context
- Assist with new employee onboarding and equipment setup
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Strong written and verbal communication skills
- Basic computer literacy with eagerness to learn technical concepts
- Customer service mindset with patience and problem-solving aptitude
- Ability to work independently and as part of a team
- Reliable internet access for remote support components
- Valid Colorado driver's license (for occasional on-site support)