Job Description
Join TechWave Solutions as a Part-Time IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about IT to provide essential technical support to our clients. This hands-on role offers comprehensive training in network administration, hardware troubleshooting, and customer service excellence. Perfect for students or career changers seeking flexible hours while gaining industry-recognized skills. Our collaborative team environment includes mentorship from senior engineers and opportunities for professional certification. Apply today to become part of Virginia Beach's premier IT support team!
Responsibilities
- Diagnose and resolve hardware/software issues for clients
- Install and configure operating systems and applications
- Document technical procedures and client interactions
- Provide remote and on-site technical assistance
- Assist with network security protocols and updates
- Train end-users on system usage best practices
- Collaborate with senior IT staff on complex projects
Qualifications
- High school diploma or equivalent required
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid driver's license for on-site support
- CompTIA A+ certification preferred (not required)
- Experience with customer service roles beneficial
- Must pass background check and drug screening