Job Description
Join TechNova Solutions as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals eager to gain hands-on experience in enterprise IT environments. Our immersive training program combines classroom learning with real-world troubleshooting, mentorship from senior engineers, and exposure to cutting-edge infrastructure. Perfect for students and career changers looking to build foundational IT skills while working with a dynamic team in San Francisco's vibrant tech hub.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Assist with hardware/software installation, configuration, and maintenance
- Document IT processes and create troubleshooting knowledge base articles
- Collaborate with senior technicians on network and security protocols
- Participate in cross-departmental IT projects and system deployments
- Monitor system health and escalate complex issues appropriately
- Conduct training sessions for new software deployments
Qualifications
- Currently enrolled in or recent graduate of IT/Computer Science program
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Flexible availability (20-25 hours/week, including weekdays)