Job Description
Join TechFlow Solutions as a Part-Time IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about IT infrastructure and customer service. This hands-on role offers comprehensive training in network administration, hardware troubleshooting, and cybersecurity fundamentals. Work alongside industry experts in a dynamic Tampa-based environment while gaining real-world experience. Perfect for students and career-changers seeking flexible hours with growth potential into full-time technical roles.
Responsibilities
- Provide Tier-1 technical support for hardware/software issues via phone, email, and in-person
- Assist with network setup, maintenance, and security protocols
- Install, configure, and upgrade computer systems and peripherals
- Document technical procedures and maintain asset inventories
- Collaborate with senior technicians on complex system deployments
- Train users on company software and security best practices
- Participate in after-hours on-call rotation (1-2 nights/month)
Qualifications
- High school diploma or equivalent; pursuing A+/Network+ certification preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid Florida driver's license (for occasional off-site support)
- Availability to work 20-25 hours/week including Saturdays
- Proficient in Microsoft Office and diagnostic tools
- Pass background check and drug screen