Job Description
Are you ready to launch your IT career in the nation's capital? Apex Digital Solutions is currently seeking a detail-oriented and tech-savvy Part-Time Help Desk Support Specialist to join our team in Washington, D.C. This is an excellent opportunity for someone looking for a flexible schedule while working with cutting-edge technology and a diverse client base.
In this role, you will serve as the primary point of contact for internal and external technology support, ensuring our team members have the tools they need to succeed. If you thrive in a fast-paced environment and enjoy solving technical puzzles, we want to hear from you.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance via phone, email, and remote access to resolve hardware and software issues efficiently.
- Incident Management: Log, track, and manage all IT service requests and incidents using our ticketing system (e.g., ServiceNow or JIRA).
- Hardware Troubleshooting: Diagnose and repair or replace malfunctioning equipment, including desktops, laptops, printers, and mobile devices.
- Software Configuration: Assist users with OS installation, application setup, and security patch management.
- User Training: Conduct onboarding sessions and provide basic training to employees on new software tools and security protocols.
- Inventory Maintenance: Assist in the tracking of IT assets and manage the replenishment of essential supplies.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficient in Windows 10/11, macOS, Microsoft Office 365, and common troubleshooting methodologies.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Experience: Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Independence: Ability to work independently with minimal supervision in a dynamic office environment.