Job Description
Are you a tech-savvy problem solver looking for flexible work-life balance?
TechSolutions VA is seeking a dedicated Part-Time Help Desk Support Specialist to join our Richmond, VA team. In this role, you will be the first line of defense for our employees, ensuring seamless access to technology solutions that drive our business forward.
Whether you are troubleshooting a printer jam or guiding a colleague through a software update, your expertise will make a tangible impact on our daily operations.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for internal users in a timely manner.
- User Support: Provide exceptional customer service and technical assistance via phone, email, and in-person support.
- System Maintenance: Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Account Management: Manage user accounts, permissions, and security access within the Active Directory environment.
- Documentation: Log and track all support requests and incidents in our ticketing system to ensure accountability.
- Asset Inventory: Assist in the inventory management and tracking of IT equipment and software licenses.
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Certification: CompTIA A+ or similar IT support certification is a plus but not mandatory.
- Experience: 1+ years of experience in IT support or help desk functions.
- Technical Skills: Strong knowledge of Microsoft Windows, Office Suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Flexibility: Ability to work a part-time schedule, including occasional evening or weekend shifts if needed.