Job Description
Are you a tech-savvy problem solver looking for a role that fits your schedule? Columbus IT Solutions is seeking a dedicated Part-Time Help Desk Support Specialist to join our dynamic team in Columbus, OH.
In this pivotal role, you will serve as the first line of defense for our enterprise clients, providing exceptional technical support and ensuring seamless IT operations. We value flexibility, technical expertise, and a customer-first attitude. If you are ready to advance your career in a supportive environment, apply today!
Why Join Us?
- Flexible Schedule: Enjoy a part-time arrangement that works with your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and skill development.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools (e.g., TeamViewer, LogMeIn).
- Troubleshoot hardware and software issues for end-users, including printers, laptops, and operating systems.
- Manage and track all incoming support tickets in our ticketing system (ServiceNow/Jira).
- Install, configure, and maintain workstations, peripherals, and mobile devices.
- Assist with password resets, account provisioning, and user access management.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- 1-3 years of experience in IT support, technical support, or a related field.
- CompTIA A+ certification is a plus but not required.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and prioritize multiple tickets effectively.