Job Description
Are you a technical problem solver looking for a stable career path?
Omaha Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team. This is a direct hire opportunity offering competitive compensation, comprehensive benefits, and a chance to work with cutting-edge technology in the heart of Omaha.
We pride ourselves on delivering exceptional IT support to our diverse client base. In this role, you will be the first point of contact for technical issues, ensuring our team remains productive and secure. If you have a passion for technology and a desire to help others, we want to hear from you.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance to employees via phone, email, and ticketing systems to resolve hardware and software issues efficiently.
- Troubleshooting: Diagnose and resolve complex network connectivity problems, printer malfunctions, and operating system errors (Windows/macOS).
- Hardware Management: Assist in the deployment, configuration, and maintenance of workstations, laptops, and peripherals.
- Documentation: Maintain accurate records of technical issues, resolutions, and user interactions in our ITSM tools.
- Asset Management: Support the IT asset lifecycle by tracking inventory and conducting regular audits.
- Software Installation: Manage the installation, updates, and licensing of essential business applications.
Qualifications
- Education: Associate degree in Computer Science, IT, or equivalent technical certification (CompTIA A+ preferred).
- Experience: 1-3 years of experience in a Help Desk or IT Support role.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite (Word, Excel, Outlook), and Active Directory concepts.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot technical issues under pressure and prioritize multiple tickets effectively.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).