Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Raleigh, NC! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This flexible role offers the perfect opportunity to sharpen your troubleshooting skills while contributing to a culture of innovation and collaboration. Enjoy competitive pay, modern workspaces, and the chance to make a real impact on our digital transformation journey.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Provide clear technical guidance to non-technical users
- Manage ticket systems and document resolutions in knowledge base
- Install/configure workstations and peripherals
- Collaborate with IT team on network infrastructure projects
- Maintain security protocols and software updates
- Train users on new technologies and best practices
Qualifications
- 1+ years of IT support experience or relevant certification
- Proficiency in Windows/macOS and network troubleshooting
- Exceptional communication and problem-solving skills
- Experience with ticketing systems (ServiceNow/Jira)
- Basic Active Directory and networking knowledge
- CompTIA A+ or equivalent preferred
- Ability to work independently and prioritize tasks
- Reliable transportation for occasional on-site support