Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist and become the hero of our team! We're seeking a tech-savvy professional to deliver exceptional IT support to our vibrant Portland-based workforce. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop malfunctions, OS errors, and application compatibility issues
- Manage user accounts, permissions, and access controls across cloud and on-premise systems
- Document all incidents, resolutions, and preventive actions in ITSM software
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct new employee onboarding for IT equipment and software setup
- Maintain knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- Proficiency in Windows 10/11, macOS, and Microsoft 365 suite
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to prioritize tasks in a fast-paced environment
- Basic knowledge of Active Directory and Azure AD