Job Description
Are you ready to start your career in IT support tomorrow?
Pacific Horizon Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Honolulu, Hawaii. We offer a competitive salary, immediate start, and a culture that values innovation and customer satisfaction. If you are looking for a role where you can make a tangible impact from day one, this is the opportunity for you.
As a key member of our IT team, you will be the first point of contact for our internal employees, providing top-tier technical assistance and ensuring seamless business operations. We are looking for someone with a problem-solving mindset, a passion for technology, and a commitment to excellence.
Why Join Us?
- Immediate Start: Onboard and begin contributing tomorrow.
- Competitive Compensation: $22 - $32/hr based on experience.
- Modern Work Environment: Collaborative team atmosphere in the heart of Honolulu.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal staff, resolving hardware and software issues efficiently.
- Manage and track all IT support tickets using our Service Desk software, ensuring timely resolution and clear communication.
- Perform hardware and software installations, including configuring laptops, printers, and mobile devices for new employees.
- Troubleshoot network connectivity issues and resolve domain access problems to minimize downtime.
- Conduct user training sessions on new software tools and security protocols to promote digital literacy across the organization.
- Maintain accurate inventory records for IT assets and perform regular maintenance checks on peripherals.
- Escalate complex technical issues to senior engineers while providing interim solutions to end-users.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or Information Technology is a plus.
- 1-2 years of professional experience in a Help Desk or IT Support role.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and working knowledge of Windows 10/11 and macOS.
- Strong customer service skills with the ability to explain complex technical concepts to non-technical users in a clear, professional manner.
- Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Ability to work onsite at our Honolulu office and occasionally support hybrid environments.