Job Description
Join TechSolutions Inc., Baton Rouge's leading IT service provider, as a Part-Time Help Desk Support Specialist. We're seeking a tech-savvy professional to deliver exceptional customer support while working flexible hours. This role is perfect for students, career-changers, or experienced technicians seeking work-life balance. Enjoy competitive pay, growth opportunities, and a collaborative environment where your problem-solving skills shine. Apply today to become part of our award-winning team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document troubleshooting steps using ticketing systems (ServiceNow/Jira)
- Install and configure workstations, printers, and network devices
- Provide user training on software applications and security protocols
- Collaborate with IT team on network and system improvements
- Maintain inventory of IT assets and equipment
- Adhere to SLAs and response time metrics
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent technical certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (Zendesk, Freshdesk)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work independently and prioritize tasks
- Valid Louisiana driver's license for occasional on-site visits